Store Terms & Conditions
Shipping
Discotexas Store ships purchased goods via CTT (the Portuguese national postal service). If you require urgent shipping, please contact us at [email protected] before placing your order.
After completing a purchase, you will receive an order confirmation email. Once your order has been dispatched, you will receive another email with the tracking details for your shipment.
Discotexas Store ships purchased goods via CTT (the Portuguese national postal service). If you require urgent shipping, please contact us at [email protected] before placing your order.
Orders are typically processed and shipped within one working day. Estimated delivery times:
Portugal: Up to 2 working days European Union: Up to 7 working days
Rest of the World: Up to 14 working days
While we strive to ensure timely delivery, Discotexas Store is not responsible for delays caused by postal services, customs, or unforeseen circumstances beyond our control.
Customs & Import Duties:
International orders may be subject to customs duties, taxes, or other fees, which are the full responsibility of the buyer. Any additional costs for returning items to us due to customs refusal or unpaid duties will also be at the buyer’s expense.
Terms & Conditions
Returns & Refunds
We do not accept returns and therefore do not offer refunds.
However, if there is an issue with your order (e.g., wrong size, defective item), please contact us at [email protected] with your order number and details of the issue, and we will work to resolve it.
Exchanges
We accept exchanges (except for items on sale), provided they meet the following conditions:
Exchanges must be requested within 15 days from the shipping date. Items must be unworn, unused, and in their original condition, with packaging and tags intact. Shipping costs for returning an item to us are the customer’s responsibility. Once we receive the returned item, we will inspect it. If it meets our exchange criteria, we will issue a store credit voucher equivalent to the item's purchase value (excluding shipping costs). The store credit can be used for future purchases online or in-store.
Address & Order Accuracy
It is the customer’s responsibility to provide correct shipping details when placing an order.
Discotexas Store is not responsible for orders that fail to arrive due to incorrect addresses or other errors made during checkout. If an order is returned to us due to an incorrect address or non-collection, the customer will be required to pay additional shipping fees for re-delivery. For any questions, please contact [email protected].